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Elephone S8 Battery overheated and died.

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Post time 2018-1-31 00:55:50 | Show all posts |Read mode
Elephone S8 was starting to get warm this morning after sending a few texts. I turned off the phone after it was getting hot and placed it in my fridge to cool down, as I was worried about the possibility of a meltdown or fire. After 1/2  hr in the fridge it was still quite warm still, so I left it for another 1/2 hr. Finally the phone is cool again, but my battery is dead 0 % and before the phone started to warm up it was at 94%. Seems like the battery had a s/c that caused it to drain so quickly.
Plugged in the charging adapter and it is still at 0%, so will not charge. The phone was purchased through GearBest. Should I contact them, or the service for Elephone?


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Sharp eyes

Post time 2018-2-1 00:58:27 | Show all posts
You are lucky your phone didn't explode. Don't bother fixing it. Just buy another phone, not elephone.
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Post time 2018-1-31 01:28:00 | Show all posts
get in touch with your seller to arrange for a replacement under warranty
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Sharp eyesThe best member

Post time 2018-1-31 21:17:41 | Show all posts
Depending on your location it will be rather... uninteresting to send the phone to gearbest for warranty.
From germany it costs min. 70€ for a tracked parcel to china...
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