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Poor quality production

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Post time 2017-10-11 05:55:11 From the mobile phone | Show all posts |Read mode
Anyone else get theirs with the same damage?
IMG_20171010_183820_HHT.jpg
IMG_20171010_183855_HHT.jpg
IMG_20171010_183918_HHT.jpg
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Post time 2017-10-12 09:53:38 | Show all posts
Edited by John_L at 2017-10-12 10:03 AM

I have just tested the phone with my 2 favorite games. Antutu shows my Elephone S8 speed as 77769. Games load fast, that's a good thing. However Asphalt 8 Airborne is rather laggy. Zombie Gunship Survival stuttered when the scene got crowded and the guns jammed intermediately.

You might argue that this is a mid range phone so don't ask for too much. But it's a shame that I play the same games on my current phone Xiaomi Redmi Note 2. That's right. A 2 year old X10 phone with 2gb RAM. The gameplays are smooth. And the RN2 is loaded with lots of apps.

Also I spent the same game time on both phones started from 100%. Elephone S8 is at 92% with RN2 at 97%. And listen to this : my RN2 is running on a Nohon BM45 3060mAh replacement Battery, not the orginal.... Damn!

And I wonder why out of the box the RAM has only 1.8gb left out of 4gb....?

I am trying to root the phone to see if it makes any difference.

Anyway if I want a refund who should I go to? Elephone and it's Enginners, or Gearbest?
Thanks.

Added:
PS. After typing the comments my S8 is at 90% and RN2 is still at 97%. Why???? LOL!
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Post time 2017-10-11 06:32:05 | Show all posts
I have just got my Elephone S8 today and the first thing I tested was the camera. The front camera is really tinted red most of the time, but the back camera is bad. The focus is deadly slow especially when I am taking photos with the flash. it has to focus twice, once assisted by the flash, then focus again to take a shot. Many of same shots when viewed full on PC are obviously out of focus even with steady hand. Can't really trust the Youtube reviewers. May be they were given better phones to review?

The EXIF files of all shots taken by different camera apps namely Stock Camera, Open Camera, Camera360 and CameraMX do not show the maker of the camera. I used apps like Antutu, Hardware-X, My Device and a few to detect the camera but none of them could show or detect the maker, with one even said Rare Camera Hardware- 8MP, Software - 21MP. What does that mean? Is it even really a Sony IMX-220 ? It's part of the reasons I bought the phone.

I am going to test the phone for a few days to decide if it would piss me off to get a refund. I hope I am wrong. BTW gameplay and watching videos are good but I will do more gaming when I have the time.
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Post time 2017-10-11 06:34:00 | Show all posts
That doesn't look good at all.
You better contact your seller for replacement.
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Post time 2017-10-11 11:12:04 | Show all posts
Please contact with [email protected]
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Post time 2017-10-11 11:24:58 | Show all posts
John_L replied at 2017-10-11 06:32 AM
I have just got my Elephone S8 today and the first thing I tested was the camera. The front camera i ...

It is Sony IMX-220. I think it is the problem of different batch and software problem. Our engineers are optimizing the camera. It focus quicker than before. And battery problem are also optimizing.
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 Author| Post time 2017-10-12 00:12:04 From the mobile phone | Show all posts
I've contacted support. And they said it's nothing to do with them it's gearbest I need to contact. As I have been finding out from many different people elephone has NO AFTER SALES SUPPORT. To say something focus' quicker than before just means that before it was really shit. Now it's just shit. I'd sack your engineers and hire some new ones. How much did you pay the reviewers not to tell the truth about the software in the phone?
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 Author| Post time 2017-10-12 00:24:29 From the mobile phone | Show all posts
I've contacted support. And they said it's nothing to do with them it's gearbest I need to contact. As I have been finding out from many different people elephone has NO AFTER SALES SUPPORT. To say something focus' quicker than before just means that before it was really shit. Now it's just shit. I'd sack your engineers and hire some new ones. How much did you pay the reviewers not to tell the truth about the software in the phone?
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Post time 2017-10-12 00:35:42 | Show all posts
Edited by farsiray at 2017-10-11 04:37 PM
Ewawowa replied at 2017-10-11 04:12 PM
I've contacted support. And they said it's nothing to do with them it's gearbest I need to contact.  ...

Elephone sells their devices via resellers. So why would they have an after sales support?
For some reason they have Online After-Sales Services:

[email protected]
skype:linying zhuang?add
Does GearBest give any response?
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 Author| Post time 2017-10-12 03:09:49 From the mobile phone | Show all posts
I've contacted support. And they said it's nothing to do with them it's gearbest I need to contact. As I have been finding out from many different people elephone has NO AFTER SALES SUPPORT. To say something focus' quicker than before just means that before it was really shit. Now it's just shit. I'd sack your engineers and hire some new ones. How much did you pay the reviewers not to tell the truth about the software in the phone?
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