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Complete OTA 20170112 repair guide (should work for newbies)

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Post time 2017-1-20 18:37:59 | Show all posts |Read mode
Edited by mrcmr at 2017-3-3 06:32 PM

This guide will show you how to restore your Elephone P9000 original recovery of 20160810, so you can install  OTA 20170112 and also future updates. This worked for me but I spent hours of trying, so I made this guide for all of you. With this method you could also flash another recovery like TWRP (with cool additional functions) but I don’t know how this handles with the Elephone OTA updates…

Disclaimer: I don’t take any kind of responsibility, you do everything on your own risk!

I recommend you to backup all your data on P9000 before starting with this guide, although you should not lose any data during the process if everthing works fine...

You will need: Windows PC, USB-C cable, Elephone P9000 with 20160810

Step 1: Test if P9000 recovery is affected
Elephone screwed the P9000 recovery with OTA update 20160810. If you are on an earlier version you probably have another problem with the OTA 20170112 installation. This guide is for 20160810 users, but if you find the corresponding ROM to your system (you will need it in step 2.3) it should work the same
EDIT: Elephone has released ROM 20170112 for download and a tutorial   http://bbs.elephone.hk/thread-12937-1-1.html#.WINN1BvhBPY for flashing. You could also follow my guide and flash the ROM 20170112, as some steps in Elephone's Tutorial are not very precise. If you flash the 20170112, be sure in step 2.3 to unselect only USRDATA in SP Flash scatter. I didn't test this.

- Turn off your P9000
- Start it with pressing both power and volume up button
- When white Elephone logo appears release buttons
- If P9000 enters the recovery mode, you will probably have another problem with the OTA (but you can restore the whole ROM 20160810 or flash the new ROM 20170112, if other solutions fail. In that case in step 2.3 in SP Flash Tool be sure to uncheck only USRDATA and flash everthing else)
- If the logo stays and after a while the P9000 boots normally your recovery is affected

Step 2: Prepare windows system and tools you need
This step includes unofficial downloads and installations, including unsigned drivers and .exe files... My security program did not find anything malicious but I am very sceptic with such things, so I recommend you to make a full windows image backup and after the whole process a recovery of that image (I can recommend Paragon: https://www.paragon-software.com/home/br-free/index.html ) or alternatively set up a virtual PC.

- If you are on Win 8.x or Win 10 you have to disable driver signature enforcement prior to the driver installation. Go to Step 2.1
- If you are on Win 7 and earlier go directly to Step 2.2

Step 2.1 Disabledriver signature enforcement (Win 8.x, Win10)
- Hold Shift while clicking “Restart” in start menu
- Click on “Troubleshoot” then on “Advanced options”
- Click on “StartupSettings” then on “Restart” button
- The computer will restart with the Startup Settings screen
- To disable the driver signature enforcement until next restart press on number key7 or F7 on your keyboard.

Step 2.2 driver installation
Download this package: http://www.mediafire.com/download/ctoz8rkjoqhiz1w/SP_Flash_Tool_v5.1604.zip and unzip it.
-In the folder „SP_Flash_Tool_v5.1604.000“ you will find „DriverInstall.exe“ click andinstall the drivers, there will pop up a security warning for each driver in the installation package, ignore and continue anyway.
-After successful driver installation, restart your computer.
-To test the correct driver installation go to the windows device manager (fastest way: type „device manager“ in the windows search box and click on the result).
-Turn off your P9000.
-When you connect the P9000 to your computer via USB there should pop up the VCOM driver (MediaTekPreLoader USB Vcom Port) in the section „Ports (COM & LPT)“ for a few seconds, then it disappears again and the P9000 will start loading. All fine.
-If driver installation didn’t work there are some other tutorials (check for example: https://tehnotone.com/windows-10-mtk-vcom-usb-drivers-for-32-64-bit-drivers-installation-tutorial/ )

Step 2.3 SP Flash Tool preparing
-Download the 20160810 ROM from here: https://mega.nz/#!ys4DTIxa!8rrL0aktVQ8W7Q4Et8fvQ8jk2tAxLZvJOJH48S9Vkyk and decompress it (if your computer doesn’t recognize file type .rar download and install for example WinRar from here: http://www.win-rar.com/download.html)
((Again: if you are on an older ROM than 20160810 search for the corresponding ROM files and make the following steps with that, the March ROM's are here 20160315 ROM https://mega.nz/#!GJwBQDTD!aSHRzH6adoKk3gepvwXfljHFhDFm6sKGk1hlJM93N0s        20160304 ROM https://mega.nz/#!SYkRWZiQ!CZnWMHphyJU2dD8LDjQpUHBeYRciVYlOWdf3KyfZmbQ  ))

-In the downloaded folder „SP_Flash_Tool_v5.1604.000“ from step 2.2 click on „flash-tool.exe“.
-SP FlashTool starts. Windows may pop up a warning, ignore and continue.
-In SPFlash Tool click on „scatter loading“ on the right side
-Navigate to the decompressed „Elephone_P9000_20160810“ folder and select the „ MT6755_Android_scatter.txt“ file
-SP FlashTool should load the scatter file
-On the left side unselect everething else but „RECOVERY“
-Above make sure „Download Only“ is selected
-Turn off your P9000
You are ready for flashing

Step 3 Flashing recovery
-In SP Flash Tool click „Download“
-Connect your P9000 via USB while pressing „Volume up“. The flashing process should start indicated by the colored loading bar in bottom section of the tool
-After the process is finished a message „Download ok“ should pop up.

You're done!!!

-Start your P9000 to test correct booting

-To check if recovery works properly start your turned off P9000 in recovery mode by pressing both power and volume up button. When white Elephone logo appears release buttons. If it enters recovery mode you were successful

-Now you can install the OTA 20170112.


Final words:
I am totally disappointed by the elephone after sales support. The manufacturer himself screwed the recovery wirh the OTA 20160810 and they knew it for sure from then on, even I did... They never released any information, tools, guides or such to repair this problems, customers have to inform and restore all by themselves with suspicious files and tools from somewhere on the internet. I will not support this company in future!

I really hope this guide worked for you and you don’t get any problems and in worst case brick your phone because of a clear fault by Elephone.


!! Thank you all for the mostly positive feedback and @Newton @farsiray and others for the support in the thread !!

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Post time 2017-3-12 00:06:07 | Show all posts
Thank you so much for this! In these 2 past months some of the apps I used stopped working properly and now I feel like I can use my phone again. Good thing Elephone has a crappy service, but there are users like you who make things better for everyone. Thank you so, so much!
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Post time 2017-3-10 04:36:30 | Show all posts
Thank you very much mrcmr for all your efforts. I followed the repair guide step by step and everything went exactly as it should. I flashes de ROM 20170112 as provided by Elephone. I didn't have any trouble with the unsigned drivers (thanks to step 2.1 I guess).
So again, thank you for making our lives a bit easier.
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 Author| Post time 2017-2-21 21:27:44 | Show all posts
Edited by mrcmr at 2017-2-21 10:54 PM
dhuizinga replied at 2017-2-21 06:21 AM
this doenst work.....  what a bad instruction is this....

What a construcive feedback is this
If you have a look at most of the other feedback posts in the thread: this does work indeed!

Where are you stuck?
Which step did not work?


To all of the other positive replies in the thread:
YOU ARE WELCOME!!! Wow, around 14K views of this thread, 100 comments, most of them thankful und positive, it makes me happy that my work helped you Elebros!
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Post time 2017-2-12 02:59:43 | Show all posts
Thanks very much for an excellent tutorial it worked brilliantly on my phone. I am so glad I came across your guide before I threw my phone out the window in frustration after trying to update it about half a dozen times. As your title says it worked for this newbie. Cheers
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Post time 2017-1-26 04:28:29 | Show all posts
Edited by Newton at 2017-1-26 06:55 AM
[email protected] replied at 2017-1-25 11:16 PM
hi i managed to install the update following the guide, but now i can´t use the factory settings, b ...

this will help you:
http://bbs.elephone.hk/forum.php?mod=viewthread&tid=12930

After successful installation of OTA 20170112 ... the way to enter recovery mode is different:  [EDIT: this line]

"If you start the P9000 while pressing Power and Volume up buttons as before, a resting android robot shows up with text "no command" in your system language. Just press and hold power button again and tap Volume up button and you will get in recovery mode"
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Post time 2017-1-21 00:08:05 | Show all posts
You might want to add: If your phone is not recognized by flash tool you might want to press "volume up" when connecting the phone.
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Post time 2017-11-22 21:48:26 | Show all posts
bonzo65 replied at 2017-10-10 12:39 PM
Thanks for a great easy to follow guide, used it to flash the 20170112 ROM ,worked fine all data & a ...

This is probably the most useful thread on the forum
https://bbs.elephone.hk/forum.ph ... 6&fromuid=90419

it used to be the top on the list of Hot Threads. I wonder why it's not among the Hot Threads anymore ?!
there are other P9000 threads among the Hot Threads, but this one is much more useful. What exactly is the algorithm behind the Hot Threads?
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Post time 2017-6-29 15:42:51 | Show all posts
You are my hero everything worked perfectly!!! Thank you!
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Post time 2017-4-16 15:11:16 | Show all posts
It is not possible to fix this problem with an ota because it is the ota service that is broken. Only possible way to fix it is to flash a new ram or a new recovery.
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Post time 2017-2-22 06:49:04 | Show all posts
Newton replied at 2017-2-22 06:43 AM
@dhuizinga : Maybe I understand your situation. You need someone who is computer related ... This pe ...

so this is helping... me...


why doent elephone come with a good solution....  i dont need the well mean good helps  if they donýt work...      one thing im for sure.. i never, never buy a elephone agan.... you get a completley  NON service at all from them...

but anyway thnx for your reply
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Post time 2017-1-20 20:57:38 From the mobile phone | Show all posts
The link to download the 20160810 ROM does not work
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 Author| Post time 2017-1-20 21:39:26 | Show all posts
mergelhoeve replied at 2017-1-20 08:57 PM
The link to download the 20160810 ROM does not work

Hey mergelhoeve, thanks for tip, I updated the post with the link to the file on XDA Devs
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Post time 2017-1-20 22:02:33 | Show all posts
Excellent guide thank you ...
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 Author| Post time 2017-1-20 22:08:06 | Show all posts
Edited by mrcmr at 2017-1-21 12:06 AM
djshaps replied at 2017-1-20 10:02 PM
Excellent guide thank you ...

You are welcome elebro
Did step 3 work for you without pressing the volume up button while connecting the phone or did you had to press it?
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Post time 2017-1-20 22:42:00 | Show all posts
Useful, but you may still need to do a full reset, just restoring recovery didnt work for me.
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Post time 2017-1-20 22:42:33 | Show all posts
Useful, but you may still need to do a full reset, just restoring recovery didnt work for me.
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 Author| Post time 2017-1-20 23:01:02 | Show all posts
puppet-head replied at 2017-1-20 10:42 PM
Useful, but you may still need to do a full reset, just restoring recovery didnt work for me.

Thanks for your feedback. How did the P9000 behave after flashing only the recovery?
Did you do the full reset with the 20160810 I linked? Hope you backed up your data as full reset means data wipe...

I could update the Thread for others with your additional info...
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Post time 2017-1-21 00:07:40 | Show all posts
Perfect, worked a treat for me, much appreciated.
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